Policies & FAQ 

Welcome to Leading Edge Salon! We are dedicated to providing an exceptional salon experience for every guest. To ensure a smooth and enjoyable visit for all, please take a moment to review our salon policies.

Appointment Reservation

All services are reserved with a credit card on file. This is not considered a deposit. Your card on file will only be charged in the event of a policy violation. Although, we do encourage you to use your card on file at checkout as a contactless pay option. You are welcome to use another form of payment at checkout. We accept Visa, Mastercard, Amex, Apple Pay and Cash.

Confirmation Policy

You will receive an automated Confirmation text 72 hours prior to your scheduled appointment. To ensure the best scheduling experience for all our clients, we require that all appointments be confirmed. Unconfirmed appointments may be subject to a cancelation. Adjustments made to scheduled appointment during service maybe be subject to a cancelation fee.

Cancellation & No-Show Policy

We kindly ask that cancellations be made at least 24 hours in advance of your scheduled appointment. Cancellations made within 24 hours will incur a 50% charge of the scheduled services, which must be paid before rescheduling.

 No-call, No-show appointments will incur a 100% charge of the scheduled services to which your saved card on file will be charged. In the event that your card on file is not charged this charge must be paid prior to rescheduling. This charge does not serve as a deposit towards future reservations.

Punctuality Policy

To ensure a seamless experience, we ask that you arrive on time for your appointment. This allows your stylist to begin your service on time. If you anticipate being late, please call us in advance. While we will do our best to accommodate you, we may need to reschedule your service to maintain timely appointments for all clients. Arrivals more than 10 minutes late will require rescheduling, and a 50% charge of the scheduled service will apply.

Retail Purchase Policy

If you have purchased a product that is not working for you and need to exchange it, please do so within 14 days of purchase. We do not offer returns on product purchases.

PRODUCTS WE USE

AVEDA: www.aveda.com

DAVINES: www.davines.com

Child/Minor Policy

We cordially request that you refrain from bringing your young children along on your visit. We not only think that this is an unsafe environment for children, but it also detracts from the tranquil experience we wish to provide for our clients. If childcare arrangements fall through, we’ll be happy to reschedule your appointment; however, please note that last-minute cancellations may be subject to a cancellation fee.

We do NOT offer any child specific pricing and any appointments booked for children under 14 must have a parent or guardian present.

We do not offer chemical/color services for minors.

Satisfaction Policy

At Leading Edge, your happiness is our top priority! We know that sometimes small adjustments may be needed to perfect your look, and we’re always here to make sure you absolutely love your hair.

As a small business, we truly appreciate the opportunity to make things right if something isn’t quite what you envisioned. If you have any concerns, please don’t hesitate—reach out to us directly! We kindly ask that you contact us within two weeks of your original service so we can do everything possible to ensure you feel and look your absolute best.

Hair color services are guaranteed only under the provision that client is using salon quality at home care in order to support the longevity and integrity of our work. 

Frequently Asked Questions (FAQ)

How do I book an appointment?

You can book an appointment through our online booking system or by calling the salon directly.

 What is your cancellation policy?

We require at least 24 hours’ notice for cancellations. Any cancellations made within 24 hours will be charged 50% of the scheduled service. No-call, no-show appointments will also be charged in full, and future bookings will require a deposit.

What if I’m running late to my appointment?

Please call us as soon as possible. We’ll do our best to accommodate you, but if you are more than 10 minutes late, your appointment may need to be rescheduled, and a 50% charge will apply.

 Can I bring my child with me to my appointment?

To maintain a relaxing atmosphere for all guests, we kindly ask that children not be brought into the salon. If you have an appointment booked for a child under 14 years old, a parent or guardian must be present.

What if I’m not happy with my hair?

Your satisfaction is our top priority! If you have any concerns, please reach out to us within two weeks of your original service, and we will do our best to make any necessary adjustments.

We appreciate your support and can’t wait to see you at Leading Edge Salon! If you have any additional questions, feel free to contact us.