Salon Policy & Technology FAQ’s

We encourage guests to book in advance through our online booking system or Bot. A valid card is required for scheduling appointments. The card is not charged at time of booking service. Please double-check your confirmation for the correct date, time, and service.

Our system sends courtesy reminders via text. While helpful, it’s still the guest’s responsibility to remember their appointment once booked.

If you’re running late, we’ll do our best to accommodate your service. However, we may need to modify your appointment or reschedule if there’s not enough time to complete the full service.

We kindly request at minimum 24 hours’ notice for cancellations or rescheduling. Late cancellations may result in a fee, especially for longer color services, due to the time blocked for your appointment.

If you do not arrive for your appointment without contacting us, it is considered a no-show. A fee will be charged to card on file. Repeat no-shows may require a deposit for future bookings or may limit your ability to pre-book.

Pricing can vary based on hair length, density, and desired results. A consultation is recommended for major transformations, blonding, and corrective color to establish a clear plan and investment.

If you have concerns about your hair after your appointment, please text us within 7 days. We’ll review your service and, when appropriate, schedule an adjustment visit. Adjustments must remain within the scope of the original look discussed.

Refunds on services are not offered. Instead, we focus on service adjustments. Product exchanges may be allowed on unopened or lightly used retail depending on brand policy.

For safety and comfort, only guests receiving services are allowed in the salon area. Children are welcome only when they have an appointment and are accompanied by an adult.

If you’re feeling unwell, we appreciate you rescheduling your visit. This helps maintain a healthy environment for all guests and our team.