Leading Edge Salon
Salon Guidelines & Technology FAQ’s
Planning Your Visit
Everything you need to know for a smooth, relaxing experience.
At Leading Edge, our salon guidelines are designed to support a smooth, respectful experience for every guest. By honoring one another’s time, we create visits that feel relaxed, professional, and seamless.
Technology Experience FAQ’s
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Texting is the fastest way to reach us
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Voicemail is always welcome
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A real team member always responds
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Technology supports our service, it never replaces it
Frequently Asked Questions(FAQ’s)
Appointments & Booking
We recommend booking in advance to reserve your preferred appointment time.
A secure payment method is requested when scheduling online to make future visits and checkout simple and convenient. Your card is not charged when your appointment is booked.
Please take a moment to review your appointment confirmation to ensure your date, time, and services are correct.
Confirmations & Reminders
We’ll send a confirmation and courtesy reminders by text to help keep your appointment on track.
If your plans change, we appreciate as much notice as possible so we can offer your appointment time to another guest.
Even with reminders, we encourage guests to add appointments to their personal calendar.
Late Arrivals
If you’re running late, we’ll do our best to accommodate your service. However, we may need to modify your appointment or reschedule if there’s not enough time to complete the full service.
Cancellations & Rescheduling
If your plans change, we kindly ask for at least 24 hours’ notice so we can offer your appointment time to another guest.
Appointments canceled with less than 24 hours’ notice or missed without notice may be subject to an appointment fee.
Missed Appointment
Appointments canceled with less than 24 hours’ notice or missed without notice may be subject to a cancellation fee.
Pricing & Consultations
Pricing can vary based on hair length, density, and desired results. A consultation is recommended for major transformations, blonding, and corrective color to establish a clear plan and investment.
Service Adjustments
If you have concerns about your hair after your appointment, please text us within 7 days. We’ll review your service and, when appropriate, schedule an adjustment visit. Adjustments must remain within the scope of the original look discussed.
Refunds
Refunds on services are not offered. Instead, we focus on service adjustments. Product exchanges may be allowed on unopened or lightly used retail depending on brand policy.
Children & Extra Guests
For safety and comfort, only guests receiving services are allowed in the salon area. Children are welcome only when they have an appointment and are accompanied by an adult.
Health & Wellness
If you’re feeling unwell, we appreciate you rescheduling your visit. This helps maintain a healthy environment for all guests and our team.
Q: Is my information safe?
A: Yes. All systems are secure and designed to protect your privacy.
Q: Why did the salon change its systems?
A: We upgraded our systems with intention—to reduce wait times, improve communication, and give our guests a smoother experience from start to finish.
Q: Why do you encourage clients to use text instead of repeated calls?
A: Texting prevents lost calls, allows us to respond more accurately, and helps us keep your request organized so it’s handled quickly.
Q: Can I text my stylist directly?
A: To protect your information and ensure consistent care, we ask that all communication goes through the salon’s official phone or messaging system.
Q: Can I still speak directly with someone if I need help?
A: Always. Our team is here for you and happy to help with any questions or requests.
Q: Why text confirmations ?
A: Text confirmations help us stay accurate with your time and reduce missed appointments—keeping your schedule smooth.
Q: What if I don’t receive a confirmation text?
A: Simply contact us by phone or text and we’ll make sure everything is set correctly for your appointment.
Q: Do I have to book online?
A: Not at all. Online booking is available for convenience, but our team is always happy to assist you personally.
Q: What if I make a mistake using online booking?
A: No worries at all. Just text or call us and we’ll gladly adjust your appointment for you.
Q: Why does the salon use automated messaging?
Automated messaging allows us to confirm appointments, send reminders, and respond quickly so your visits stay smooth, organized, and stress free.
Q: What happens if I call and no one answers?
A: It simply means we’re with guests. Leave a message or text us and we’ll respond quickly.
Q: Is texting really the fastest way to reach you?
A: Yes. Texting allows us to respond more quickly while we’re assisting guests in the salon. It also helps us keep clear records of your request.
Q: Will I always talk to a real person?
A: Yes. Our automated systems help organize requests, but every message and appointment is handled by our real front desk team.
Q: What if I don’t like texting or using online systems?
A:That’s okay! You’re always welcome to call and leave a voicemail. Our team will follow up using the method you prefer.
Q: Why do you use a bot on the website?
A: The website chat allows you to get fast help anytime—day or night. If the team isn’t available immediately, your message is saved so we can follow up personally.
Q: Does the bot replace the front desk?
A: No. The bot simply helps assist when our team is busy. A real team member is always monitoring the interactions to completion.
Q: Will I still receive personal service if everything is digital?
A: Yes—absolutely. Technology supports our work behind the scenes, but your experience in the salon is always personal, warm, and fully hands-on.
“The technology supports our team,
it never replaces the personal care you receive here.”
Get in Touch
Technology@LeadingEdge
A Smoother Salon Experience-By Design
We’ve thoughtfully upgraded our systems to give you a smoother, more personalized experience—from booking to check out. Online scheduling, real time confirmations, easy check in, and faster transactions allow our team to focus on what matters most: you.
These updates were made with intention, to support your time, your comfort, and your care.
Technology supports our service it never replaces the personal care you receive at Leading Edge Salon. If you ever need help with any part of our process, our team is always here to assist.
Location
1235 North Dutton Ave.
Santa Rosa,CA 95401
Call or Text
(707) 575-5551
Hours
Tuesday – Friday: 9 – 5
Saturday: 9-3 Sun-Mon Closed