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LEADING EDGE SALON

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1235 N Dutton Ave Suite B

Santa Rosa, CA 95401
(707) 575-5551

FAQ

Frequently Asked Questions

How do I book online?

Click the “Book Online” button. Select the service(s) and the stylist, then click on the “Book Reservation” button. If you don’t have an account click “Sign up” and it will lead you to create one.

If you are having trouble with a forgotten password, please call the salon at (707) 575-5551.

Our booking system will require a credit card to reserve your appointment. You will not be automatically charged until your service(s) is complete unless you do not honor our cancellation policies. (See our policies for clarification.) You may use this credit card for contactless pay upon your checkout should you choose.

why do I reserve my appointments with a credit card?

Our advanced booking system requires a credit card on file for, contactless pay, the “pay as you go” feature available through our mobile APP, and as a mutual consent of our cancelation policy for the reserved booking time.

how does it work if I want to see multiple service providers at your salon?

At Leading Edge Salon you will experience a true team environment. Our entire team of professionals collaborate at every level. 

If you would like to change your stylist please do so within our salon… no need to go anywhere else.  We’d rather you find someone on our team who will technically understand the services you’ve been receiving and how to adjust or pick up from where your last stylist left off.

Should you need an appointment and your preferred stylist is unavailable, you are encouraged to see an alternate stylist as we have a detailed record of your color history complete with formulation.

What is an "eco-fee"?

An Eco-fee is an environmental handling fee used to finance the recovery and recycling of 95% of the waste in our salon.

what is your cancellation policy?

We realize that appointment adjustments on occasion are unavoidable. Please bear in mind that cancellations and no shows lead to lost opportunities for the salon and our guests.

We require at least a 24 hour notice when cancelling or rescheduling an appointment. If for any reason, you do not show up or are not able to honor our cancellation policy, we reserve the right to charge payment to your card on file.

A Cancellation or Reschedule of less than 24 hours notice is subject to 50% of the cost of the reserved service. No Show appointments will be charged 100% of the reserved service.

what should I do if I miss an appointment?

If you inadvertently miss an appointment please contact us right away so we can get you rescheduled.  We work by appointment so it can take some planning to get you back on the schedule and keep you on track for your services… so the sooner the better.  There may even be opportunities on the same day for us to accommodate you.

what is "tiered pricing" for services? (experience levels)

At Leading Edge Salon prices will vary based upon expertise and skill level.

Not to be misunderstood as a level system associated with tenure, our pricing program is specifically tied back to advanced training, skill competency, and overall refinement of technical and artistic work.

As stylists move from level to level their pricing for services will adjust accordingly.

what is non-gendered pricing?

We believe that hair has no gender. Because of this, all of our service pricing is based on the time needed to achieve a desired result. 

We believe that anyone can have any haircut if the haircut is given with care and thought into the hair texture, growth patterns and lifestyle of the person wearing it.  Please feel free to talk to us about what you’re trying to signal to yourself or the world with your haircut.

Hours of Operation

TUES – FRI
9:00am – 5:00pm

SAT
9:00am – 5:00pm

SUN & MON
We are closed

Our Policies

We're eager to meet you - give us a call or email us today!

Address

Leading Edge Salon
1235 N Dutton Ave Suite B
Santa Rosa, CA 95401
(707) 575-5551