Policies

SALON GUARANTEE

Leading Edge Salon is committed to your satisfaction! If for any reason you are unhappy with your service please contact us within 14 days of your original appointment so we can arrange for you to come back in. Hair color is guaranteed only under the provision that guests are using salon quality at home care in order to support the longevity and integrity of our work.  

RESERVATIONS

To ensure each stylist’s availability we recommend you pre-book your next appointment. Although we know unforeseen circumstances may arise that would prohibit you from giving us proper notification for missing appointments, 24 hours notice of appointment change is requested. All services are reserved with a credit card.

CANCELLATIONS

We realize that on occasion appointment adjustments are unavoidable. Please bear in mind that cancellations and no shows lead to lost opportunities for the salon and our guests. Please provide at least a 24 hours notice when cancelling or rescheduling an appointment or you will be charged 50% of the scheduled service price. NO SHOW APPOINTMENTS WILL BE CHARGED 100% OF THE SCHEDULED SERVICE PRICE. If for any reason, you do not show up or are not able to honor our cancellation policy, we reserve the right to charge payment to your card on file.

GIFT CARDS

Gift cards may be redeemed for services and retail products only. Gift cards will not be replaced if lost or stolen. A gift card may not be purchased in conjunction with any special offer or discount.

RETURNS

If you have purchased a product that is not working for you and need to exchange it, please do so within 14 days. As always, Leading Edge Salon guarantees your satisfaction.

CHILDREN

We cordially request that you refrain from bringing your young children along on your visit. We not only think that this is an unsafe environment for children, but it also detracts from the tranquil experience we wish to provide for our clients.

PAYMENT

We accept cash, checks, MasterCard, Visa, American Express and Apple Pay. For a contactless pay option we encourage the use of your card on file required at booking or Apple Pay at checkout.